By using Telecom Call Center, the customer agrees and undertakes the following Telecom Call Center Website terms and conditions:
The website (the ‘Website’) is operated by Telecom Call Center (‘Telecom Call Center’ ‘we’, ‘us’, ‘our’).
These terms relate to your use of our Website. Other terms may apply to the provision of any of the Services that we provide via this Website and you should check to see what specific terms apply to any Services you use. Our Acceptable Use Policy should be read in conjunction with these terms and conditions and forms as integral part of these terms. We may terminate, change or suspend any part of this Website including any content, features, and hours of availability or these terms at any time. Continued use of this Website after we have made any such changes will signify your consent to the changes.
Copyright of the material contained in the Website that belongs to Telecom Call Center, its subsidiaries or its licensors, all rights are expressly granted, are reserved.
Telecom Call Center grants to visitors to this Website a license to make one free copy of the information contained herein for personal or non-commercial use only. Accordingly, unless otherwise expressly stated, no part of this Website may be copied, performed in public, broadcast or adapted without Telecom Call Center prior written permission. Any other use of materials on this website without our prior written permission is strictly prohibited.
Telecom Call Center and the Telecom Call Center logo and all brands and products referred to or detailed in the Website are the trademarks of Telecom Call Center or its subsidiaries. No rights are granted in respect of any of the above trademarks. If you are in doubt whether an item is a trade mark of Telecom Call Center or its subsidiaries, please contact us for clarification.
While Telecom Call Center has taken every effort to ensure that the information contained within this Website is correct, visitors should be aware that the information may be incomplete, inaccurate or may have become out of date. The Website is provided on an ‘as is’ basis and we give no warranty or make any representation regarding the quality, accuracy or completeness of the content of this Website. Further, no warranty is given that the Website will be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
Subject to the next paragraph, Telecom Call Center excludes all liability for any kind of loss or damage that may result to you or a third party (including without limitation, any loss of income, profits, goodwill, data, contracts or use of money whether arising in tort (including without limitation negligence), contract or otherwise) in connection with the use, inability to use, or the results of use of this Website.
Nothing in these terms or this website shall limit our liability for fraud or death or personal injury arising out our negligence, or for any other liability which cannot be excluded or limited under applicable law.
The use of third party websites is entirely at your own risk. Links contained in the Website will lead to other websites and it is not under our control, and we are not accepting any liability for the content of any linked site or any link contained in a linked site. Links provided on the Website are provided to you only as a convenience and the inclusion of any link does not imply reliability and Telecom Call Center does not endorse any pages linked to the Website. Accordingly, you should read the terms and conditions of those websites before using them and direct any questions or comments about the linked website’s contents to the relevant website provider.
You are not entitled (nor will you assist others) to set up links from your own websites to the Website (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
If the visitor transmits defamatory material to the Telecom Call Center web site this may result in criminal and/or civil proceedings being commenced against the visitor and the visitor shall at all times indemnify Telecom Call Center against all losses, expenses, damages, costs (including reasonable legal costs) suffered or incurred by Telecom Call Center in relation thereto.
Nothing in these terms confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999. This does not affect any right or remedy of any person which exists or is available otherwise than pursuant to this Act.
If any part of these terms is found to be void or unenforceable, it will be severed from the rest of the terms which shall remain unaffected.
You have granted access to the Telecom Call Center web pages on condition that you accept all of the above and the application of Romanian law and the exclusive use of the Romanian courts to govern matters in relation to the Website. You also agree to indemnify Telecom Call Center and not to hold Telecom Call Center liable for the result (foreseeable or otherwise) of your actions or omissions based on material contained herein.
Telecom Call Center External Acceptable Use Policy
Telecom Call Center and its subsidiaries (collectively ‘Telecom Call Center’) have formulated this acceptable use policy in order to encourage the responsible use of Telecom Call Center networks, systems, services, web sites and products (collectively ‘Telecom Call Center Network and Services’) by our customers and other users (‘Users’), and to enable us to provide our Users with secure, reliable and productive services.
1.1. This acceptable use policy (‘Policy’) sets out:
1.1.1. The minimum standards of behavior required from you when you use our network.
1.1.2. Certain actions which are prohibited; and what we may do if you fail to meet those minimum standards.
1.1.3. The Policy is designed to protect both you and Telecom Call Center from any claims from third parties that your use of the Telecom Call Center services is inappropriate or damaging to such third parties.
1.2. The actions prohibited and the minimum standards set out in the Policy are not a complete list. If you are unsure about any contemplated action or use please contact info @ telecomcallcenter.eu
1.3. By using the Services you agree to be bound by our Policy.
2. General Conduct
2.0. For Dedicated Server, chargeback can be required within the first 3 calendar days after service activation.
2.1. Telecom Call Center Network and Services must be used in a manner that is consistent with their intended purposes and may be used only for lawful purposes. Users may not use Telecom Call Center Network and Services in order to transmit, distribute or store material.
2.2. In violation of any applicable law or regulation.
2.3. In a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or the privacy, publicity or other personal rights of others.
2.4. That is fraudulent, obscene, defamatory, libellous, threatening, abusive or hateful or other harmful component.
2.5. Containing fraudulent offers for goods or services or any promotional materials that contain false, deceptive or misleading statements, claims or representations
2.6. Generally, in a manner that may expose Telecom Call Center or any of its personnel to criminal or civil liability.
2.7. In the event that the Telecom Call Center service fails to operate and the customer diverts traffic to another carrier, Telecom Call Center will not be responsible for that carrier’s charges.
2.8. Disclosure of account details to persons other than the authorized employees of Telecom Call Center is entirely at the customer’s risk.
2.9. The customer shall be liable for all charges and fees arising from the use of the account whether authorized or unauthorized, unless such unauthorized use is solely attributable to an act or omission on the part of Telecom Call Center.
2.10. Telecom Call Center will use its reasonable endeavors to provide its service to the customer. Telecom Call Center will not be held liable for ANY charges or damages to the customer should the customer be prevented from accessing the Telecom Call Center system.
2.11. Usage will be charged according to the rates shown in the current corresponding Telecom Call Center price list. These rates can be subject to change with 2-day notice.
2.12. Telecom Call Center rate change announcements will be sent by E-mail to the customer’s known E-mail address as stated in the ‘Customer Info’ self-care account area. The E-mail will be sent at least two days before the changes take place.
2.13. Telecom Call Center is not liable for damages resulting from E-mails which did not reach the customer for whatever reason.
2.14. On demand of its customers, Telecom Call Center will authenticate any given IP address to connect to its SIP server or H.323 gateway. If the given IP is false or is not uniquely assigned to the customer’s account by his hosted VoIP switch provider, Telecom Call Center will not be held liable.
2.15. Any credit on the customer’s account which remains unused within 365 days from the date such credit is made to the account shall expire and will not be refundable.
2.16. The required minimum initial payment and top-up amount is 10 EUR or 15 USD depending on currency of the account.
2.17. Any refunds that are authorized will be refunded in the manner in which the payment was made, at the prevailing exchange rate. Telecom Call Center reserves the right to use an alternative payment method where necessary. Any bonus or promotional credit entered on an account shall be non-refundable.
2.18. These terms and conditions are also related directly to other services Telecom Call Center may offer.
2.19. Telecom Call Center reserves the right to close an account with a customer for any reason; where exceeding EUR 100 or USD 150 unused credit will be returned.
2.20. The Customer by continuing to use the service consents to Telecom Call Center sharing customer information with any company affiliated to Telecom Call Center as Telecom Call Center considers necessary for the provision of the service.
2.21. No VAT will be added to your purchases if you are a company outside Romania. VAT will only be added to your purchases if you are a Romanian company. EU companies must provide a valid VAT number in order not to pay VAT. EU VAT numbers can be validated here.
2.22. Continued use of the Telecom Call Center service constitutes acceptance of these terms and conditions.
2.23. Telecom Call Center keeps the right to stop suspicious (zero or too short duration calls) traffic and to charge customers for any losses that may accrue because of that.
3. Lawful Use Of Resources
3.1. Telecom Call Center requires its customers to comply with Telecom Call Center instructions and all legal and regulatory requirements relevant to their system, network and any services they may provide within the countries in which they operate. Where a customer fails to meet such legal and regulatory requirements the customer agrees to indemnify Telecom Call Center against all losses, expenses, costs (including legal costs) or damages which may be suffered or incurred by Telecom Call Center in relation thereto.
3.2. It is Telecom Call Center policy to assist police and law enforcement bodies in any practicable way when required by applicable law. Telecom Call Center reserves the right to disclose information to such bodies or highlight any concern of potential illegal activities being carried out via Telecom Call Center networks or systems.
4. Violation Of This Acceptable Use Policy
Telecom Call Center is not obligated to take active steps to monitor customer compliance with this Policy. In the event that Telecom Call Center becomes aware of a breach of this Policy Telecom Call Center may take any or all of the following actions:
4.1. Telecom Call Center may inform a network administrator about an issue or an incident;
4.2. Telecom Call Center may require help from a customer in resolving a security incident where that customers system(s) may have been involved
4.3. Telecom Call Center may charge the offending party for the time and resources used in dealing with the breach
4.4. Telecom Call Center may, without notice, suspend or terminate a network connection or connections.
5. System and Network Security
Users are prohibited from violating or attempting to violate the security of Telecom Call Center Network and Services, including, without limitation
5.1. accessing data not intended for such User or logging into a server or account which such User is not authorized to access;
5.2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
5.3. attempting to interfere with, disrupt or disable service to any user, host or network, including, without limitation, via means of overloading, ‘flooding’ or ‘crashing’
5.4. taking any action in order to obtain services to which such User is not entitled.
Violations of system or network security may result in civil or criminal liability. Telecom Call Center will investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting Users who are involved in such violations.
6. Other Activities
6.1. Telecom Call Center customers must not engage in any activity, either lawful or unlawful, which Telecom Call Center considers detrimental to its subscribers, operations, reputation, goodwill or customer relations.
6.2. Dedicated servers are offered for a minimum 6 month contract.
6.2.1. For PTR setup you must have at least 3 months of seniority in our company or the equivalent of a month of subscription as a guarantee.
6.2.2. In case of non-compliance, Telecom Call Center can seek damages for 100% of the subscription for 2 months
7. Customer Familiarization
7.1. Customers are expected to make themselves aware of any laws relevant to the service they are providing.
7.2. Telecom Call Center is not responsible if a customer fails to make themselves properly aware of laws affecting the service(s) they provide.
7.3. Telecom Call Center may, at its own discretion, modify this Policy from time to time. If you will be continuating using our Services signifies you are accepting any modifications to this Policy. Please check the Policy from time to time, which can be found at http://www.telecomcallcenter.eu