Empowering the Next Generation Contact Centers
Our flagship solution that offers maximum system availability and scalability. Our advanced redundancy feature ensures minimum downtime in the event of multiple hardware failures. Peace of mind for your call center.
An easy to use, D-I-Y web solution that's free to use anytime and anywhere. Get your call center setup in 24 hours or less. Perfect for the SMEs and those looking for an on-demand solution.
Our VoIP International services designed for dialer traffic. Whether you're running 5 or 500 seats, we will connect your calls.
Full featured and user friendly call center software. Manual, progressive and predictive dialing available
*predictive dialing works best with 10 agents or more
* Dedicated Direct Calling User Extensions* Personal Voicemail & Team VoiceMail* Outbound Calls - Manual, Preview and Predictive* Inbound calls - Automated Call Distribution (ACD)* Blended calls (Inbound, Outbound)* Scheduled callbacks (Manual & Auto)* 3-way Conference and Call Transfers* Interactive voice response (IVR) with Campaign/Queue* Broadcast and Survey Dialing
* Multi-Lead List per Campaign* Agents Allocated Simultaneously Multiple Campaigns* Campaign Defined Scripts* Custom Caller ID - Campaign Specific* Custom Call Statuses and Call Dispositions* Hotkeys for quick hangup and call dispositions* Filter Leads (Dynamically Exclude Numbers from Lists)
* Packaged Support Plans - to suit all user types* Customizable Support & Managed Services Solutions
Call Recording & Voice Log Storage
* Full Call Recordings or on-demand* Option to Store Call Recordings on your own NAS
* Upload and download of customer lists* Leads Filtering* Leads Recycle* Internal DNC and Blacklist* Leads Timezone Restrictions
* Real-time Dashboard* Listen-in, Barge-in* Force Log-out* Reports and Analytics
* Multi-Group, Multi-Campaign Assignments* Skill-Rating based Agent priority routing* Support Remote and Mobile Workers