 Modalities for the submission of complaints

Any complaints you may be submitted by: 

Phone:  +40741526165

E-mail: support @ telecomcallcenter.eu

Postal service at address:  Sos. chitilei 184, sector 1, Bucuresti, Ramania.

Complaints must contain the name and contact details of the client, including telephone number and description of the issues claimed.

 

 Department responsible for receiving and recording technical complaints is Customer Support

Working programme : 24 hours from 24, 7 days a week.

Phone:  +40741526165

 E-mail: support @ telecomcallcenter.eu

 

 Complains concerning sales

For  any trade complaints please contact your account manager (Sales Department) mentioned in the contract, or contact us at no. +40741526165, where you will be redirected accordingly.

Working programme: 09.00 - 17.30 Monday to Friday, except on legal holiday.

 

 The deadline for submitting complaints

You can send your complaints about the improper execution of contract for telecommunications services according to the terms stipulated in the contracts (as soon as the fault was found, within 2 hours of observation).

 

 Handling complaints 

Handling general complaints and sending the reply (by phone, mail, fax or mail, if applicable) will be made within 30 days from the date of their registration.

For technical complaints the maximum response term is the one stipulated in the contract (maximum 8 hours), also reported at the actual situation .

 

 Disputes

If you are not satisfied with the solution of your complaint or if the dispute thus created is not amicably resolved, you can address to the National Authority for Management and Regulation in Communications or you can ask competent courts.