Low communication rates
The most convenient type and quality of service for you
On-line access to statistics and Call Detail Records
Billing per second from the first second
Equipment configuration assistance
Highly professional technical support
Telecom Call Center offers low cost, high quality voice and fax services to its customers on every continent.
The connection to Telecom Call Center gives Resellers and Retail customers the benefits of a global network without building and managing it themselves. Service Providers also receive the benefits of the direct interconnections with world’s leading telecommunication carriers.
We are able to collect your calls using VoIP (H.323 and SIP protocols) coming from any spot on the globe through Internet as well as through PSTN.
How does it work?
The communication system we have built interconnects many different world’s leading telecommunication carriers. Its unique intelligent routing engine is able to apply for each incoming call the best route using multiple different criteria (even customer’s feedback!) depending on the type of service you have chosen and subscribed.
Types of service
For the moment Telecom Call Center offers the following types of termination services (routing plans):
Quality based routing. For each call system applies the best (judging from the statistics and customer’s feedback) route for the moment from the whole list of available routes. Guaranteed FAX transmission and CLI/ANI delivery. Recommended for Resellers (of home users and corporate clients). Available for all categories of customers.
Balanced quality-cost (quality predominating) routing. For each call system applies the highest-quality route from the list of cost-accepted available routes for the moment. Recommended for Service Providers, Resellers (of callshops, call centers, home users and corporate clients). Available for all categories of customers.
Balanced cost-quality (cost predominating) routing. For each call system applies the cheapest route from the list of quality accepted available routes for the moment. Recommended for Service Providers. Not available for Resellers and End-users.
Direct per-carrier connection
Pure traffic transit. System uses only the selected carrier(s) for all calls regardless the price and statistics for the called destination. Recommended for Service Providers. Not available for Resellers and End-users.
Brief technical specifications
VoIP protocols: H.323 v.3 and SIP RFC3261 compliant
Voice algorithms: G.723.1, G.729ab, G.711 A-law, G.711 μ-law
Fax support: Group III at 2.4, 4.8, 7.2, 9.6, 14.4 Kbps, using industry standard T.38
DTMF Signaling via RFC2833 or SIP Info
H.323 authentication methods supported: Remote IP and CLI/ANI authentications
SIP authentication methods supported: Remote IP and
Supervision: Answer and Disconnect.